Privacy Policy

K&J Tree Works ("we," "us," or "our") operates the website at kjtreeworks.com (the "Site"). This Privacy Policy describes how we collect, use, and protect your personal information when you visit our Site or use our services. By using our Site, you agree to the practices described in this policy.

Information We Collect

We collect information that you voluntarily provide to us through our website contact forms, estimate request forms, and third-party lead forms (such as Meta lead forms on Facebook and Instagram). This may include:

• Your name
• Email address
• Phone number
• Type of service you're interested in
• Details about your project or inquiry (message content)

If you submit a lead form through Facebook or Instagram (Meta), the information you provide is shared with us by Meta in accordance with their platform terms. This data is used solely to respond to your inquiry and provide the services you requested.

We also automatically collect certain technical information when you visit our Site, including your IP address, browser type, device type, pages visited, and referring website. This information is collected through cookies and similar technologies.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide requested estimates
• To communicate with you about our tree care services
• To schedule and coordinate service appointments
• To improve our website and user experience
• To measure the effectiveness of our advertising campaigns
• To comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving you (for example, email delivery services). These parties are obligated to keep your information confidential.
• Advertising platforms: We share limited data with advertising platforms such as Google and Meta (Facebook/Instagram) for the purpose of measuring ad performance, optimizing campaigns, and reaching potential customers. This may include website activity data collected through tracking pixels and cookies.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. These include:

• Essential cookies: Required for the Site to function properly, such as maintaining your session.
• Analytics cookies: Help us understand how visitors interact with our Site so we can improve it.
• Advertising cookies: Used by Google Ads and Meta (Facebook) Pixel to measure the effectiveness of our advertising campaigns and to serve relevant ads. These platforms may use this data in accordance with their own privacy policies.

You can control cookies through your browser settings. Disabling certain cookies may limit some features of the Site.

Google Ads and Conversion Tracking

We use Google Ads conversion tracking to measure the performance of our advertising campaigns. When you interact with one of our Google ads and take an action on our Site (such as submitting a contact form), Google may place a cookie on your device to track that conversion. This information is used in aggregate to help us understand which ads are effective. You can opt out of personalized advertising by visiting Google's Ad Settings.

Meta (Facebook & Instagram) Advertising

We use Meta (Facebook and Instagram) advertising tools to promote our services and reach potential customers. This includes:

• Meta Pixel: Our Site uses the Meta Pixel, a small piece of code that helps us measure the effectiveness of our Facebook and Instagram ads by tracking visitor actions on our Site. The Pixel may collect information such as your IP address, browser information, pages visited, and actions taken (such as submitting a contact form). This data is sent to Meta and used to optimize our ad delivery and measure conversions.
• Meta Lead Forms: We may run lead generation ads on Facebook and Instagram that allow you to submit your contact information (name, email, phone number) directly through the Meta platform without visiting our website. When you submit a Meta lead form, your information is shared with us so we can respond to your inquiry. Meta processes this data according to its own privacy policy.
• Custom Audiences: We may use Meta's Custom Audiences feature to show ads to people who have previously visited our Site or interacted with our business. This is done using hashed, anonymized data and does not involve sharing your personal information in a readable format.

You can manage your Meta ad preferences and opt out of personalized advertising through your Facebook Ad Preferences settings. You can also opt out of interest-based advertising from Meta and other participating companies through the Digital Advertising Alliance.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our Site uses HTTPS encryption to secure data transmitted between your browser and our server. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, respond to your inquiries, and comply with legal obligations. Contact form submissions are retained to maintain a record of customer inquiries and to follow up on service requests.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of marketing communications

To exercise any of these rights, please contact us using the information provided below.

Google Fonts

This website uses Google Fonts, which are loaded from Google's content delivery network (CDN) servers. When you visit our Site, your browser connects to Google's servers to download the fonts used on the page. This connection transmits your IP address to Google. Google may use this information in accordance with their Privacy Policy. We use Google Fonts to ensure a consistent and professional visual experience across all devices and browsers.

Third-Party Links

Our Site may contain links to third-party websites, such as our social media profiles on Facebook, Instagram, YouTube, and Google. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our Site is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: